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Registration Document 2016

Corporate social responsibility


2.2 Reporting scope and method


Reporting scope and method


General organization of CSR reporting

This report, which concerns the financial year ended

December 31, 2016, presents information on the environmental,

social and societal impacts of the Ingenico Group’s business for

the fifth consecutive year. In line with the Group’s desire to

improve the transparency of its operations and its commitment

to corporate responsibility, the CSR reporting scope is identical

to the financial reporting scope and its methodological

limitations are presented below. The report includes all entities

that are more than 50%-owned by Ingenico Group and have

more than 15 internal employees, for its social and societal

reporting, and sites with more than 15 internal employees, for

its environmental reporting (employees on permanent, fixed-

term, apprenticeship, work/study, or internship contracts). Data

related to the workforce and employee turnover are, however,

provided for all Group entities, including those with 15 or fewer


The 2016 CSR reporting framework, therefore, covers 23

countries: Argentina, Australia, Belgium, Brazil, Canada, China,

Colombia, France, Germany, India, Indonesia, Italy, Japan, Latvia,

Mexico, the Netherlands, the Philippines, Russia, Singapore,

Spain, Turkey, the United Kingdom, and the United States.

The reporting coverage for the various types of indicators is

specified below:

Social indicators related to the workforce and employee

turnover: 100% of the workforce and 100% of Ingenico

Group’s revenue;

Other social and societal indicators: more than 94% of the

workforce and more than 94% of Ingenico Group revenue;

Environmental indicators: more than 90% of Ingenico Group’s


Nera Payment Solutions entities, acquired in the second half

of 2016 and representing 3.7% of the Group’s workforce, are

not included in the CSR reporting scope for 2016 but will be

included in 2017, in accordance with the Group’s guidelines.

Their employees, however, are included in all indicators relating

to workforce and employee turnover.

The terms “Group” and “Ingenico Group” refer to all

reporting entities covered in the scope of this report; certain

temporary exclusions from the scope are specified below (see

section for social reporting and section for

environmental reporting).

The social, societal and environmental reporting process

is described in the Group’s 2016 CSR Reporting Protocol.

This protocol presents the CSR reporting context and objectives,

as well as the corresponding structure put in place by

Ingenico Group. The description of the CSR reporting process

includes a definition of the time frame, the scope, the levels

of responsibility and control, as well as definitions, examples

and various guidelines making it easier to understand the

information that is expected for each indicator.

Ingenico Group’s CSR reporting is managed by a project team

that draws on a network of contributors throughout the Group’s

various entities. The majority of the CSR data is collected using



a dedicated online interface. This information

is supplemented with data from the HR reporting system for the

social section, data from the greenhouse gas emissions analysis

for the environmental section, and information obtained through

interviews or individual discussions. Data provided by the

different contributors is then consolidated at Group level. This

report covers all the information required by the implementing

decree for Article 225 of the “Grenelle II” law and any exclusions

are systematically justified.


Social reporting



There are six types of employment contract:

permanent employee: an employee holding an Ingenico

Group employment contract with an indefinite term, whose

salary is established


an Ingenico Group pay slip;

fixed-term contract: an employee holding an Ingenico Group

employment contract with a specified beginning and end

date, whose salary is established


an Ingenico Group pay


apprenticeship or vocational training contract: this type

of contract is reserved for students following a guided

training program. This new category was defined in 2016 to

differentiate these employees from those on fixed-term or

internship contracts. Apprentices are hired under a tripartite

agreement (student, university and Ingenico Group) for a

fixed term specified in the contract (from nine to 24 months).

Their salary is defined in the tripartite agreement and

integrated in the Ingenico Group payroll system;

intern: this category corresponds to students who need to

complete a period of training in order to obtain or validate

a diploma. During this time, they acquire experience under

the supervision of an internship mentor. Students/interns are

hired under a tripartite agreement (student, university and

Ingenico Group) for a short term specified in the contract

(from three to six months). If paid, their remuneration is

defined by Ingenico Group and included in the Company

payroll system;